FAQs

Move-in costs may include an application fee, administrative fee, deposit, prorated rent, and any applicable pet or utility-related charges. The leasing team can provide available fee information before you apply and a final cost summary before lease signing or move-in. We are committed to ensuring you have a clear understanding of all pricing and fees throughout the leasing process.

Rent generally includes your base monthly rent for the apartment home. Additional recurring charges, such as amenity fees, parking, pet rent, or other lease-related charges, may apply depending on the community and lease terms. Utility requirements also vary by community and apartment home. Some utilities may need to be placed in your name before move-in, while others may be billed through your resident account. The leasing team will provide a complete breakdown of costs and any required utility setup instructions prior to your move-in date.

Residents are required to maintain a minimum of $100,000 in liability coverage. Liability coverage is different from renters’ insurance and may not include coverage for personal belongings. Depending on the community, residents may provide proof of qualifying coverage or participate in the community’s liability coverage program for an additional monthly charge. Please contact the leasing office for current requirements and options.

Our community is pet-friendly, with cats and dogs welcome. Pet policies, including breed restrictions, weight limits, deposits, and fees, may vary by property. Please contact the leasing office for the most current pet policy details.

You can apply online through the website or contact the leasing office for assistance. Application approval is based on the community’s rental criteria, which may include income qualifications, credit history, rental history, background screening, and other applicable requirements. The leasing team can provide current criteria and answer any questions before you apply.

On move-in day, the leasing team will provide instructions for accessing your apartment home, along with any community-specific information you need to get settled. Your apartment home will be inspected and prepared prior to your arrival. If you notice anything that needs attention after move-in, please submit a service request or contact the office.

Residents can use the resident portal to manage common account needs, including rent payments, service requests, and select lease or account information. If you need assistance accessing the portal, please contact the leasing office.

The easiest way to submit a service request is through the resident portal. You may also contact the leasing office directly. Response times vary based on the type of request, and the team will communicate timing and next steps if additional work is required. Emergency maintenance is generally limited to urgent issues that require attention before the next business day, such as major active leaks, lack of water, certain electrical issues, or loss of heating or air conditioning as required by law or community policy. For immediate assistance, contact the after-hours emergency maintenance line. If you are unsure whether your issue qualifies, please call the leasing office for guidance.

Preventive pest control services are provided as part of the community’s maintenance program but may vary by location. If you experience pest-related concerns, please submit a service request or contact the leasing office so the team can coordinate next steps.

Depending on the property, packages may be delivered to your apartment home, a package locker, the leasing office, or another designated location. Please contact the leasing office for details specific to your community.

Hawthorne Ocean Isle offers brand-new one-, two-, and three-bedroom apartment homes with five distinct floor plans ranging from 722 to 1,422 square feet. Two custom kitchen finish packages are available in select homes. Visit the floor plans page or contact the leasing office for current availability and pricing.

Residents enjoy a custom saltwater swimming pool with sun shelf and inset seating, a coastal inspired clubhouse with modern fireplace and cozy seating, complimentary Wi-Fi in amenity spaces, a resident lounge with a complimentary Starbucks coffee bar, and resident access to a community pontoon boat on the Intracoastal Waterway.

Apartment homes feature open concept layouts, washer and dryer in every home, Energy Star rated GE stainless steel appliances, quartz or granite countertops, luxury plank style flooring, 9 foot ceilings, designer tile backsplash, under cabinet lighting, USB charging ports, and electronic keyless deadbolts with smartphone capabilities. Select homes also include vaulted ceilings, standalone kitchen islands, built in desks, bonus rooms, and spacious in unit laundry rooms. ADA accessible homes are available in select units.

Yes, residents enjoy access to a community pontoon boat on the Intracoastal Waterway. Availability is seasonal and may vary based on weather, scheduling, and community guidelines. Please contact the leasing office for current availability and reservation details.

Apartment homes include electronic keyless deadbolts with smartphone capabilities and a personal intrusion alarm. The community also features convenient elevator access. Please contact the leasing office for additional details on community security features.

Hawthorne Ocean Isle is located at 5855 Sparkling Water Wy SW, Ocean Isle Beach, NC 28469, just before the bridge to Ocean Isle Beach. The community is conveniently located between Myrtle Beach and Wilmington.

Hawthorne Ocean Isle is located just before the bridge to Ocean Isle Beach, offering convenient access to the beach, local dining, and coastal attractions within a short drive. Travel time may vary depending on traffic and time of year.